Shipping & Handling
Shipping & Handling
We ship worldwide to nearly every country across the globe, employing the services of major, trusted international carriers to ensure your package arrives at your destination quickly and securely. We also offer free flat rate shipping on all our products to most destinations.
Order Successful
After you have successfully placed your order, you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. Most orders can be shipped out within 3 business days. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Shipping
We partner with major international shipping companies to offer different shipping methods. You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to mitigate any delays.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We highly recommend that customers purchase a tracking number and shipping insurance during checkout for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from different warehouses. Our items are shipped duty unpaid and therefore import taxes may occur depending on your country’s customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If you encounter any issues during the shipping time or after receiving the item, please feel free to contact us. Our customer service representatives will offer you a satisfying solution.
