FAQ

Frequently Asked Questions (FAQ)

1. Q: Are you a trading company or a direct factory?
A: We are a direct eyewear factory with over 20 years of experience in eyewear design and production.

2. Q: Why is the minimum order quantity 12 pairs per style?
A: Our target customers are mainly global eyewear stores and small to medium-sized eyewear clients. We provide directly to them and do not sell to end-users.

3. Q: What payment methods are available?
A: You can choose PayPal or PingPong at checkout. For larger quantities, please contact our foreign trade specialist to arrange payment via our company's account.

4. Q: How long does it take to arrange shipping after placing an order?
A: Once the order and payment are confirmed, we typically ship within 3 days.

5. Q: How long does shipping take to the destination?
A: Shipping times vary depending on the destination country, typically between 7 to 20 business days. You can track your order using the tracking number provided.

6. Q: Can customers place orders directly?
A: Yes, customers can place orders directly. For specific order details and payment methods, please contact our foreign trade specialist.

7. Q: Is there a discount for larger orders?
A: Yes, we offer discounts for larger orders. Please contact our foreign trade specialist for specific details.

8. Q: Do you offer customization services for eyewear?
A: Yes, we offer customization services. Please contact our design team for more information on customization options.

9. Q: What materials are used in your eyewear?
A: We use high-quality materials such as acetate, metal, and TR90 for our eyewear to ensure durability and comfort.

10. Q: Do you provide samples before placing a bulk order?
A: Yes, we can provide samples. Please contact our foreign trade specialist for sample requests and pricing.

11. Q: How do I track my order?
A: After your order is shipped, you will receive a tracking number. You can use this number to track your order on the logistics provider’s website.

12. Q: What is your return policy?
A: We accept returns for defective products within 30 days of receipt. Please contact our customer service team to initiate a return.

13. Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and times may vary depending on the destination.

14. Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, changes or cancellations may not be possible.

15. Q: What should I do if I receive a damaged item?
A: If you receive a damaged item, please contact our customer service team immediately with photos of the damage. We will assist you with a replacement or refund.

If you have any other questions, please feel free to contact our support team at andy@eyewearb2b.com. We are here to help!