Warranty and Return

Warranty and Return

At eyewearb2b.com, we pride ourselves on the quality of our products, with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day return guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned, refunded, or exchanged within 30 days of receiving must meet the following criteria:

1. Faulty items that are damaged, broken, or soiled upon arrival.

2. Items received in the incorrect size or color.

3. Unwashed, unworn, and unused items that do not meet your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30-day warranty time-frame.

2. Washed, worn, used, or misused items.

Notes: All returns must be authorized by our team via the Support Center. Returned items without a Return Merchandise Authorization (RMA) form will not be accepted.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

1. Order number

2. Product name

3. Reason for return

2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Authorization (RMA) form along with our return address.

3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Processing Time:

· Kindly allow between 3-6 business days for our after-sales team to process your request.

· For credit card refunds, please allow between 7-14 business days for the transaction to process.

· For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

· For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers. All of our worldwide customers can return items to our warehouse. Please always contact us prior to returning the items by submitting a ticket to obtain an RMA form (Return Merchandise Authorization) with the related address.

1. All shipping fees are at the customer’s expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Contact Us

If you encounter any issues during the shipping time or after receiving the item, please feel free to contact us. Our customer service representatives will offer you a satisfying solution. You can reach us at:

Email: [email protected]